Boycott Piccolo in Santa Cruz
The other day I went to Piccolo on same street as the main post office in Santa Cruz with some visitors from Europe. One of them ordered what we believed to be pork chops from the picture on the menu. When he got his order, what he got was fish. He's allergic to fish so I called the waitress over and I said this isn't what we ordered. She got MAD and argumentative and defensive! and said, "It is! I'll show you on the menu!"
I told her, look it's really awful of you to argue with a customer. If we ordered the wrong thing, OK, but it's not right to argue with a customer. My friend is allergic to fish. If he eats it he could die.
She said, "Well that's what he ordered!"
Now, if we made a mistake that's OK, we understand but we considered that at the very LEAST she would be respectful! So I told her, "so you would rather a person die then offer to bring them something different? Is if because if you change the order the restaurant owners will discount this from your pay?" At which point she said, "yes, they'll take it out of my pay".
So I called the manager and told her "this is what you are teaching your employees - that it's preferable for a customer to die than change out an order!"
To which the MANAGER said, "well, that's what he ordered!!"
That was it!!! No offer to solve the problem, bring something else, change the order, nothing!
So my friend very meekly said, "OK, I'll just eat the veggies and rice and skip the fish" and the manager said "right, you do that!!"
I just couldn't believe it. I really just could NOT believe it. I realize we are probably the ones who made the mistake and ordered the wrong thing - but you just do NOT treat a customer like that. As a waitress myself I was always taught the customer is ALWAYS right, even when the customer is wrong because the business wouldn't exist without them.
Deplorable. Just deplorable service there. And all of this after it took them nearly an HOUR to serve the food in the first place. Buyer beware and try a different place. Piccolo is not worth spending your money on.